Hi Joseph, we are not aware of any counterfeit versions of our products on Ebay, so we can’t be sure if the item you purchased is bogus or not.
However, naturally there are risks involved when not purchasing direct from the manufacturer, and therefore we always advise to buy our products from us directly. If you are unsure about the product that you purchased on Ebay, the only advice we can give you is to return your purchase to the seller, and then buy directly from us, visit: www.renovointernational.com.
Furthermore, we do have a list of known, trusted STOCKISTS/DISTRIBUTORS that you are welcome to have a look at! We are lucky enough to have stockists all over the world, so hopefully this will be of some help to our many customers.
I hope you found this helpful. Please feel free to contact us if you have any further questions, or take a look at our “archive” section for all previously asked questions.